Frequently Asked Questions
Everything you need to know about our repair services and electronic parts.
How long does a typical screen or battery repair take?
Most standard repairs, such as iPhone screen or battery replacements, are completed within 30 to 60 minutes. More complex issues involving logic boards or liquid damage may require 24 to 48 hours for full diagnostics and testing.
Do you offer a warranty on your repair services and parts?
Yes, all repairs performed by Macme Repair Sydney include a comprehensive 90-day warranty on both parts and labor. This covers any defects in the replacement components but does not include subsequent physical or liquid damage.
What payment methods do you accept for online and in-store orders?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support digital payments via Apple Pay, Google Pay, and PayPal for online part orders.
Are the replacement parts used genuine or high-quality aftermarket?
We use premium-grade components that meet or exceed original equipment manufacturer (OEM) specifications. For specific brands, we offer both genuine original parts and high-quality certified aftermarket alternatives to suit your budget.
Can I ship my device to your Sydney location for repair?
Absolutely. We offer a convenient mail-in repair service for customers across Australia. Simply book your repair online, securely package your device, and ship it to our Sydney service center; we will handle the rest and ship it back to you for free.
What is your return policy for electronic parts and accessories?
Unused and unopened parts or accessories can be returned within 14 days of purchase for a full refund. Please note that electronic components that have been installed or show signs of tool marks are not eligible for return due to safety and quality standards.